Business and cancellation conditions of wooden rafting cruises

Terms and conditions for booking (ordering) wooden rafting cruises:

  1. The mutual relationship between the Client and the natural person Josef Maleček, ID: 21036837, with his registered office at K Zahrádkám 172, 382 21, Kájov (hereinafter referred to as the “Provider”), is governed by the provisions of the Czech Civil Code .
  2. In the event that the Client fills in and sends this form (order) to the address of the Provider, his/her action is considered a binding order with the content specified in this form. A contractual relationship with the same content will only be established between the Client and the Provider if the Provider confirms such order to the Client.
  3. In the event that the Provider decides to accept the Client’s order, the Provider shall be entitled to require the Client to pay a deposit in the amount specified in the order confirmation or otherwise communicated.
  4. The Client is obliged to pay the deposit within the stated due date. If the Client fails to do so, the Provider is no longer bound by the Client’s order.
  5. The Client shall pay the balance of the calculated price in a manner to be determined by the Provider.
  6. Prices are listed in the Price List valid for that year, which can be found at https://www.malecek.cz/en/historical-sightseeing-cruise/.

General conditions of wooden rafting cruises:

  1. During the cruise, the Client must follow the instructions of the Provider or persons designated by the Provider, in particular the operator of the vessel.
  2. The Client must not compromise the safety of navigation by his/her behaviour. In particular, the Client must not stick out parts of the body outside the vessel. The Client must also be vigilant in case of any sudden event compromising the safety of navigation.
  3. The Client must not disturb other Clients on the vessel by his/her behaviour, especially by loud conversations or telephone calls etc. In the event of such behaviour, the Client may be excluded from carriage. In this case, no refund of the transport fee will be due.
  4. The Provider (or a person designated by the Provider) reserves the right to exclude from transport persons who are obviously intoxicated or under the apparent influence of intoxicants or otherwise obviously unfit.
  5. The Client is obliged to respect the seating arrangements on the vessel determined by the Provider or a person designated by the Provider and the instructions of the Provider as well as the instructions of the vessel operator.
  6. The borrowed equipment is eligible only for the use for which it is lent to the Client by the Provider and the Client is not entitled to use the borrowed equipment in any other way.
  7. The Client is responsible for the equipment borrowed and taken over. In case of non-return of the received equipment or its damage, the Client shall reimburse the unreturned or damaged items to the Provider at their cost price at the time of conclusion of the rental agreement. The Client is obliged to pay for the damage upon return of the equipment, unless otherwise agreed with the Provider.
  8. The Client is not responsible for normal wear and tear of the rented equipment caused by normal use of the equipment during the service duration.
  9. The Provider reserves the right to cancel the Client’s order in cases where the safety of the service provided is compromised, without refund. The Client shall not be entitled to compensation for damages or injury due to such cancelled order. The Provider shall decide on this fact. In this case, the Client will be informed without delay. Conditions compromising the safety of the service provided are in particular (but not exclusively):
    • adverse water conditions (water levels too low or high, etc.),
    • adverse weather conditions (storms, prolonged heavy rain, etc.).
  10. The Provider shall be entitled in cases beyond its control, as well as for other serious reasons worthy of special consideration, which prevent it from providing services under this agreement:
    • cancel or interrupt the provision of services to the Client,
    • reschedule or change the time of the service.

Cancellation policy for wooden rafting cruises:

  1. The Provider is entitled to cancel the Client’s order for serious operational reasons. The Client shall not be entitled to compensation for damages or injury due to such cancelled order. In this case, the Provider is obliged to inform the Client without delay and refund the deposit already paid within a reasonable period of time. In this case, the deposit shall not be reduced by an administrative fee of 2.5% of the amount paid, but a minimum of CZK 50.
  2. If the Client cancels the order more than 10 calendar days before the cruise date, no cancellation fees apply. The Client is not refunded an administrative fee of 2.5% of the amount paid, but a minimum of CZK 50.
  3. If the Client cancels the order within 10 – 3 calendar days before the cruise date, the Client shall pay the Provider a cancellation fee of 25% of the total price of the ordered services. The Provider is entitled to offset the deposit paid by the Client against this amount. Furthermore, the Client shall not be refunded an administrative fee of 2.5% of the amount paid, but minimum of CZK 50.
  4. If the Client cancels the order within 2 – 1 calendar days before the cruise date, the Client shall pay the Provider a cancellation fee of 50% of the total price of the ordered services. The Provider is entitled to offset the deposit paid by the Client against this amount. Furthermore, the Client shall not be refunded an administrative fee of 2.5% of the amount paid, but minimum of CZK 50.
  5. If the Client cancels the order on the day of the cruise date, the Client shall pay the Provider a cancellation fee of 100% of the total price of the ordered services. The Provider is entitled to offset the deposit paid by the Client against this amount.
  6. Cancellation fees are not applicable in cases where the safety of the services provided is compromised, and before the service has commenced. This is at the discretion of the Provider. The conditions compromising the safety of the services provided are in particular (but not exclusively):
    • adverse water conditions (water levels too low or high, etc.),
    • adverse weather conditions (storms, prolonged heavy rain, etc.).
  7. If the provision of services (cruise) was started and cancelled during the cruise due to bad weather or due to technical failure or other serious reasons for which the Provider is not responsible, the fare will not be refunded in accordance with the Provider’s Business and cancellation conditions. The Client is not entitled to compensation for any damage or injury.
  8. If the Client does not arrive on time at the place of appointment (at least 15 minutes before the scheduled start of the services), the Provider cannot guarantee the availability of the ordered services and the Client is not entitled to a refund. The Provider is entitled to offset the deposit paid by the Client against this amount.
  9. If the Client does not use the ordered services – e.g. if he/she decides to leave the vessel early, etc. – he/she is not entitled to a price reduction for the unused services.

These Business and cancellation conditions take effect on FEB 16th 2024.

It is a Czech contract to which Czech law must in any case be applied. The Provider is not responsible for the correctness and content of information other than stated in the Czech version of the website. In case of interpretation, only the original Czech version is binding on the Provider. Translations are offered by the Provider as a service and are in no way legally binding

Do dubna 2024 zavřeno. Kontakt: lode@malecek.cz