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Terms of Service and cancellation policy

Conditions for the ordering and lending of boats:

    1. The relationship between the client and the company Sport Service Cesky Krumlov, s.r.o., (further “Boat rental”) is determined by the Czech civil law.
    2. Sending this form (Order) to the Boat rental is understood as making a binding order according to the terms and content of this form. The contract between the Boat rental and the client originates when the Boat rental agrees with and confirms the order.
    3. When the order is accepted by the Boat rental, the Boat rental is entitled to send a proforma invoice.
    4. Client is obliged to pay the proforma invoice paid by the due date at latest, otherwise the Boat rental is not bound by the order.
    5. Additional payment of the calculated price of the boat lending and transport will be made prior to taking the borrowed boats in a way that the Boat rental determines.

    General terms of boat lending:

    1. The equipment lent by the Boat rental can be used only for those purposes it is meant to be used, other usage is prohibited.
    2. Client is responsible for the equipment lent. In case of not returning or damaging of the equipment the client must pay the lost or damaged equipment, amounting to the purchase price of the equipment on the day of the beginning of the contract. The loss will be paid together with returning of the boats.
    3. Client is not responsible for the damage caused by ordinary usage.
    4. Client borrows the equipment bearing all other risks him/herself. The Boat rental is not responsible for any harms of health or wealth of the client or other people caused by usage of the equipment.
    5. The Boat rental will provide the client with spare equipment and the transport for free when a damage or malfunction of is caused by other than client’s fault.

    Cancellation terms of boat lending:

    1. The Boat rental is allowed to cancel the client’s order under serious circumstances. In that case the client must be informed as soon as possible and the advance payment must be returned in adequate time.
    2. When the client cancels the order more than 15 calendar days in advance, no cancellation fee is required.
    3. When the client cancels the order 15 – 3 calendar days before the beginning of the lending time, 50 % of the price of the total ordered price will be required to be paid. Advance payment is meant to be used to balance the account.
    4. If the booking is cancelled by the Client less than 2 days before the beginning of the hire/lending period, the Client must pay the full price of all services to the Boat rental service. The Boat rental service is authorized to count the payed deposit.
    5. Cancellation fee is not paid under these circumstances:
      • unfriendly water conditions (too low or too high water level, etc)
      • unfriendly wind conditions (gale, long and strong rain, etc)
    6. If the Client does not use all ordered services – for example lends the boat later than arranged or returns it earlier or uses less boats than arranged, etc – the Client does not have any right to discount for the unused services.

     


    Conditions for the ordering of sightseeing cruise:

    1. The relationship between the client and the company Voroplavba Cesky Krumlov s.r.o., (further “Provider”) is determined by the Czech civil law.
    2. Sending this form (Order) to the Provider is understood as making a binding order according to the terms and content of this form. The contract between the Provider and the client originates when the Provider agrees with and confirms the order.
    3. When the order is accepted by the Provider, the Provider is entitled to send a proforma invoice.
    4. Client is obliged to pay the proforma invoice paid by the due date at latest, otherwise the Provider is not bound by the order.
    5. Additional payment of the calculated price of the boat lending and transport will be made prior to beginning of the cruise in a way that the Provider determines.

    General terms of sightseeing cruise:

    1. The equipment lent by the Provider can be used only for those purposes it is meant to be used, other usage is prohibited.
    2. Client is responsible for the equipment lent. In case of not returning or damaging of the equipment the client must pay the lost or damaged equipment, amounting to the purchase price of the equipment on the day of the beginning of the contract.
    3. Client is not responsible for the damage caused by ordinary usage.
    4. Client borrows the equipment bearing all other risks him/herself. The Provider is not responsible for any harms of health or wealth of the client or other people caused by usage of the equipment.
    5. The Provider will provide the client with spare equipment when a damage or malfunction is caused by other than client’s fault.

    Cancellation terms of sightseeing cruise:

    1. The Provider is allowed to cancel the client’s order under serious circumstances. In that case the client must be informed as soon as possible and the advance payment must be returned in adequate time.
    2. When the client cancels the order more than 15 calendar days in advance, no cancellation fee is required.
    3. When the client cancels the order 15 – 3 calendar days before the beginning of the cruise date, 50 % of the price of the total ordered price will be required to be paid within 10 days from the cancellation. Advance payment is meant to be used to balance the account.
    4. If the booking is cancelled by the Client less than 2 days before the beginning of the hire/lending period, the Client must pay the full price of all services to the Provider. The Provider is authorized to count the payed deposit.
    5. Cancellation fee is not paid under these circumstances:
      • unfriendly water conditions (too low or too high water level, etc)
      • unfriendly wind conditions (gale, long and strong rain, etc)
    6. If the Client does not use all ordered services – for example does not arrive in time to a location arranged by the Provider, etc – the Client has no right to discount for the unused services.